Our policies
Shipping Policy
We take pride in offering free shipping, as well as efficient shipping methods to ensure your orders are delivered promptly. However it is important to note that while we do offer delivery times, these are just estimations. Delivery times may vary depending on the specific delivery location and other factors.
Our packaging is secure and well-designed to protect your merchandise during transit, as we strive to provide a seamless shipping experience for our customers.
Refund & Replacement Policy (non-eu customers)
Naturally, we want to offer you the very best quality when it comes to our products. However, in the event that your product has arrived damaged or hasn't arrived at all, we are here to help.
We offer a free 30 day warranty on all store purchases, meaning we will provide a free replacement where possible, or a refund if this is not available for any product within this timeframe. To make a claim, please contact us within 30 days of your order date, providing clear and detailed information, such as your order number, photos of the damage (if applicable), and any other relevant details. The more information you provide, the quicker and easier we can assist you. Claims submitted after 30 days may not be eligible for replacements or refunds. We appreciate your understanding and cooperation.
Legal Guarantee (EU customers only)
Naturally, we want to offer you the very best quality when it comes to our products. However, in the event that your product has arrived damaged or hasn't arrived at all, we are here to help.
We offer a 2 year legal guarantee on all store purchases (EU customers only), meaning we will provide a free replacement where possible, or a refund if this is not available for any product within this timeframe. To make a claim, please contact us within 2 years of your order date, providing clear and detailed information, such as your order number, photos of the damage (if applicable), and any other relevant details. The more information you provide, the quicker and easier we can assist you. Claims submitted after 2 years may not be eligible for replacements or refunds. While we offer a timeframe of 2 years, contacting us within 30 days of your order will allow for a faster, easier and more streamlined experience, allowing for your claim to be solved faster. We appreciate your understanding and cooperation.
Ethical Sourcing & Production Policy
We care about where our products come from and how they are made. That’s why we partner only with production partners who commit to strict ethical standards. All of our items are produced under conditions that meet or exceed the same ethical requirements applied to our sticker suppliers. This includes:
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No forced or child labour
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Safe and fair working conditions for all employees
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Respect for workers’ rights and compliance with local labour laws
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Responsible sourcing practices throughout the supply chain
Some of our products may also carry additional independent certifications (such as WRAP or Fair Labour Association standards, depending on the manufacturer). These are highlighted in the product details. We are committed to transparency and continuous improvement in ensuring that every product we sell is made responsibly.
